What should a QME do if an injured worker asks questions about the evaluation process?

When an injured worker inquires about the evaluation process, the best course of action is to promptly answer their questions. This approach establishes open communication and helps to alleviate any concerns or anxieties the injured worker may have about the evaluation. Providing clear and concise information helps the worker understand what to expect during the evaluation, which is crucial for fostering trust in the process and ensuring that they feel supported.

Addressing their questions effectively can also facilitate a more accurate and thorough evaluation, as an informed patient is likely to be more engaged and forthcoming with relevant information regarding their injury and medical history. This aligns with professional standards in medical evaluations, where transparency and communication are essential elements.

Other options, such as giving vague responses, referring them to their attorney, or ignoring their requests, would not support effective communication. These approaches could lead to confusion or mistrust regarding the evaluation process, which is not beneficial for either the injured worker or the evaluator.